Within the realm of the knowledge-based economy, technology is considered as one of the main force for the contemporary organizational developments. EPSS provides solution when there are specific needs for performing job task effectively. Generally, it provides help, demonstrations, advice, customized templates, access to database, or any other support that the performer needs to perform a task or series of tasks (Brown, 1996; Wager, 2002). EPSS does not only refer to individual performance support system but also encompass organizational performance support system. This is the reason why the EPSS should be tightly linked to the integral part of the task. Starting from this point of view, Course Resource Management Tool (CRMT) was designed and developed to support staff member's performance in managing course resource.

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